Susan M. Clark

About Susan M. Clark

STRATEGIC SALES PROFESSIONAL | CLIENT RELATIONS STEWARD | LIFE LONG LEARNERPROFESSIONAL SUMMARYA dynamic, results-driven sales professional with an indomitable spirit; exemplifying perseverance and passion for long-term goals. Well-practiced in National Sales and Channel Management, Enterprise Sales, Executive Presentations and driving Customer Relationships from prospect to partner.(B2B & B2C)An innovative and humble leader driven by exceeding expectations through shared success, organizational excellence and professional integrity. Exceptional interpersonal and communication skills, fostering strong relationships with clients, stakeholders, and team members. Proven expertise in crafting and executing strategic sales plans that drive revenue growth and client acquisition within the Fortune 500 sector. Consistent in managing a portfolio of national enterprise accounts, executing strategic sales and structuring business development initiatives. Committed to delivering exceptional results that enhance profitability, sales and serviceability. STRATEGIC VISIONStrong analytical and strategic thinking skills, with the ability to identify opportunities and navigate challenges effectively. Proven experience developing and executing strategic initiatives aligning with organizational goals and driving business growth.A SHORT STORY | BIAS FOR ACTIONAs a young sales professional, early in my career, a VP at Ingram Micro chose me to write the Vendor Sales Department\'s Mission Statement. Daunting request, a bit out of my \"job-scope\", but challenge accepted. After a 3-week effort and many failed attempts, I finally captured the right words to describe our \"mission\" and \"vision\". The Mission Statement remains framed and on the wall to this day (20+ years later) at Ingram HQ. PERSONAL MISSIONEmbrace all the fortunate ( & unfortunate) series of circumstances with grace, grit & gratitudeSALES METHODOLOGIESChallenger Sales | Miller Heiman/Conceptual Selling | SPIN Selling | Proactive vs Reactive | Caildini\'s \"6 Principles of Persuasion\"| Pareto Principle - 80/20 ModelSKILL PROFICIENCIESFortune 500 Sales | National Sales | Strategic Account Development | Microsoft Suite & Google Equivalents | Salesforce CRM | ZoomInfo | Outreach | MS Teams | Value-Based Sales | Solution Sales | Negotiation | Entrepreneurship | AI FOR FUNMom of 3 D1 Athletes! THOROUGHLY enjoy time with my family, traveling & watching my kids play sports! Gymnastics Mom/Baseball Mom/Track Mom

Experience

1. Account Executive

   SureCo

   Aug 2025 — Present · Huntington Beach, CA, US

   SureCo ia a leading Individual Coverage Health Reimbursement Arrangement (ICHRA) administrator. I serve as a strategic partner to employers transitioning to the ICHRA model. Leveraging over 20 yrs of experience managing complex, enterprise-level relationships, including Fortune 500 organizations - I deliver comprehensive account management with a focus on innovation, compliance, & retention.I guide organizations through the full lifecycle of ICHRA adoption, from initial strategy & onboarding through ongoing administration and renewal planning. I collaborate cross-functionally with internal teams and external stakeholders to ensure seamless implementation, regulatory adherence, and best-in-class customer & employee experience.Key Responsibilities & Contributions:~ Lead end-to-end account management for a diverse portfolio of customers, providing consultative guidance on ICHRA strategy, plan design, and optimization~ Act as a subject matter expert in ICHRA, individual health insurance markets, and healthcare compliance requirements~ Partner with employer groups to successfully onboard employees, ensuring accurate census data, platform configuration, and readiness for open enrollment~ Drive smooth and successful open enrollment periods through proactive communication strategies, training sessions, and hands-on support for HR teams and employees~ Deliver data-driven insights and reporting to support client decision-making and continuous program improvement~ Coordinate w/ HR leaders, brokers, and internal operations teams to resolve escalations and ensure a high level of service delivery~ Educate customers on evolving healthcare trends and regulatory changes, positioning ICHRA as a sustainable and scalable benefits solutionRecognized for building trusted relationships, navigating complex healthcare landscapes, & delivering white-glove service, I bring a strategic, client-centric approach that aligns business objectives with innovative benefits solutions.

Education

• Buffalo State University

  BS, Elementary Education

  1988 — 1992

• Pepperdine Graziadio Business School

  MBA, Business Administration and Management, General

  1998 — 2000