Susan Buterbaugh
Senior Manager Program Management Sales & Service @Cox Communications
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WORK HISTORY
Senior Manager Program Management Sales & Service @Cox Communications
Atlanta, GA, US
Developed and executed operational readiness plans, collaborating with cross-functional teams to launch 145+ initiatives per year, resulting in 94% on time launches, and a 15% increase in customer satisfaction scores.• Led a team of 4 Lead Project Managers in analyzing impacts, designing readiness strategies, and delivering communications to over 2400 front-line agents and 129 retail stores, achieving a 98% team engagement score. • Partnered with Sales & Service Strategy leadership to align business priorities, regulatory changes, and service strategy, ensuring seamless market transitions.
EDUCATION
American InterContinental University
Master of Information Technology (MIT), Telecommunications Management
Vanderbilt University
Bachelor of Arts (B.A.), Political Science and Government
SKILLS
ABOUT SUSAN BUTERBAUGH
My purpose is to help organizations through complex change at scale – on time, compliant, holistic, and relentlessly customer-centric. I translate strategy into execution across Sales & Service, Receivables, and Commercial business segments—aligning stakeholders, simplifying processes, and enabling teams to deliver with confidence.Today, I lead Operational Readiness for a high-velocity portfolio—145+ launches per year—combining clear playbooks, targeted communications, and frontline-ready training for 2,400+ agents and 129 retail stores. Leaders and teammates count on me for: data-informed judgment, crisp executive communication, and change enablement that sticks. I love building high-trust, cross-functional partnerships and coaching project leaders—our team recently earned a 98% engagement score, and I take real pride in helping people grow their careers. Core strengths: Program/Project Management (PMP), Operational Readiness, Change Management, Process Optimization & Automation, Regulatory/Compliance initiatives, Revenue Assurance, Risk Management, E2E Communications, Customer Experience (CX), and Cross Functional Leadership.
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