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Servicenow Business Analyst and Developer @City of Toronto
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WORK HISTORY
Servicenow Business Analyst and Developer @City of Toronto
EDUCATION
Thompson Rivers University
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT SUNNY K.
I help organizations transform their IT operations by designing and delivering ServiceNow solutions that are scalable, secure, and business-aligned.With over 17 years of experience across public sector, financial services, retail, and telecom, I specialize in bridging the gap between business and IT. My strength lies in translating complex requirements into seamless ServiceNow implementations—across ITAM, ITSM, ITOM, CSM, CMDB, Discovery, and ServiceNow’s HAMPro and SAMPro modules.I focus on improving asset data accuracy, streamlining workflows, and strengthening IT governance—driving measurable ROI, audit compliance, and operational efficiency. Key Expertise End-to-End ServiceNow Implementation (ITAM, ITSM, CSM, Discovery, CMDB) Asset Lifecycle Management & Data Integrity Scoped Application Development & REST/SOAP Integrations with external systems In-depth experience with HAMPro & SAMPro modules Business Process Design & Workflow Automation Vendor & Stakeholder Management (Technical + Business) Compliance, Risk & Governance (PMP, TOGAF, ITIL) Whether optimizing asset data, automating service delivery, or modernizing legacy systems, I bring a tech-forward yet business-driven mindset that gets results.
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