Sunil Krishna R.
Senior Staff Technical Product Manager @ServiceNow
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WORK HISTORY
Senior Staff Technical Product Manager @ServiceNow
San Diego, CA, US
At ServiceNow, I led a cross-functional team 40+(3 PMs, Engineering, Devops, Design, Operations) in defining the vision, strategy, and execution of next-generation performance engineering platforms, driving enterprise-wide adoption and scalability. I spearheaded the transformation of legacy performance testing workflows across platform and application into cloud-native, AI-powered tooling, enabling faster, more accurate root-cause analysis and significantly improving developer productivity. By designing unified feedback and analytics systems, I enhanced cross-team alignment, reduced manual triage effort, and standardized performance processes across multiple business units. My work created a foundation for data-driven decision-making, operational efficiency, and innovation across the platform.Key Impact:• Built AI-powered anomaly detection and analytics solution that reduced triage time from 4–6 hours to ~10 minutes, transforming how teams identify and act on performance issues.• Built and launched a cloud-native, Kubernetes-based self-serve load platform that became the enterprise standard for performance readiness, driving 100% adoption, improving testing efficiency by 120%, and enabling early, platform-wide detection of capacity and performance regressions, significantly reducing production risk at scale.• Reengineered LoadSim, a flagship real-time traffic replay solution, cutting processing time by 84%(45 days to 7 days) and driving a 230% increase in enterprise adoption.• Generated over $500K in annual operational savings by delivering cloud-native tooling (ScaleMeter) and standardizing testing processes.• Shortened request-to-delivery timelines by 35% with a unified feedback and request system, improving cross-team collaboration.• Established a scalable foundation for performance engineering, enhancing visibility, reliability, and developer productivity.
EDUCATION
Anna University Chennai
Bachelor of Engineering, Mechanical Engineering
Illinois Institute of Technology
Master, Information Technology and Management
SKILLS
ABOUT SUNIL KRISHNA R.
Hello, I\'m Sunil R, a product Leader passionate about building platform, infrastructure, and AI-driven products that empower engineering and enterprise teams to solve complex problems at scale. I specialize in cloud, compute, performance, and data platforms, translating technical complexity into actionable outcomes that drive adoption, operational efficiency, and measurable business impact.Over the past decade, I’ve led multiple 0→1 product initiatives, scaled existing solutions, and transformed legacy systems into enterprise-grade, cloud-native platforms. I thrive in ambiguous environments, partnering closely with engineering, design, data, and go-to-market teams to deliver scalable, high-adoption products that improve team productivity and business outcomes.Core Expertise:Product Strategy & Roadmapping | Platform & Data Products | Cloud & Compute | AI & Intelligent Systems | Performance Optimization | Cross-Functional Leadership | Data-Driven Decision Making | DevOps & CI/CD | Automation & Operational Excellence | 0→1 Product Development & Scaling
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