Sudipta Bhakta
Customer Service Executive at IGT Solutions | Handling IndiGo Airlines Process | Expert in Travel Assistance & Bluechip Rewards Support
- Role
- Customer Service Specialist at IGT Solutions
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Sudipta Bhakta
I am seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.
Experience
Customer Service Specialist
Aug 2024 — Present · Gurugram, IN
Work Handled by Me – Customer Service Executive (IndiGo Airlines)Assisted customers via inbound calls for flight bookings, cancellations, rescheduling, refunds, and travel-related inquiries.Provided accurate information regarding flight status, baggage rules, web check-in, and special assistance.Handled detailed queries related to IndiGo’s 6E Rewards / Bluechip Loyalty Program, including: ° Membership activation and benefits ° Earning and redeeming points ° Troubleshooting missing or incorrect rewardsGuided customers through IndiGo’s website and app for self-service options.Logged all interactions in the CRM system, ensuring data accuracy and compliance.Resolved escalations professionally, ensuring First Call Resolution (FCR) and maintaining Customer Satisfaction (CSAT).Met daily performance targets including Average Handling Time (AHT) and call quality benchmarks.Maintained IndiGo’s service standards and adhered to data protection and company policies.
Education
Indira Gandhi National Open University
BATS
2023 — 2026
West Bengal Board of Secondary Education (WBBSE)
Intermidiate (12)
Frankfinn Institute of Airhostess Training
Travel Aviation and hospitality
2021 — 2022
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