Subodh Gole

Sr Technical Account Manager @Pivotree

Ottawa, ON, CA

As a single point of contact, managed escalations, hosted meetings with client stakeholders to provide status updates; proactively communicated about upcoming activities such as upgrades, patches to mitigate potential risks and ensure customer satisfaction- Regularly interacted with multiple teams across different groups e.g, Support, Product Management, Profession Services to share customer needs and discuss solution, identified potential opportunities for Sales team to take it forward- Established a trusted advisor relationship by maintaining up to date knowledge of each customer and added business value by ensuring open issues and requests are routed to the appropriate team and are resolved in a timely manner- Built relationships and proactively mentored team members to ensure delivery was done on time with quality.

Savitribai Phule Pune University

BE, Computer Engineering

The University of Toledo

MS, Computer Science