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Gerald Valdez
Technical Account Manager @Pivotree
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WORK HISTORY
Technical Account Manager @Pivotree
Toronto, ON, CA
Liaise with customers’ technical leads/business leaders and internal technical teams to oversee different service offerings including Managed Hosting on Azure/AWS, Infrastructure & Application Support and Enhancements for MDM (Stibo, EnterWorks) and eCommerce (Elastic Path, Oracle ATG) platforms.
EDUCATION
Toronto Metropolitan University
B.Eng., Computer Engineering
McMaster University
Associate's Certificate, Project Management
ABOUT GERALD VALDEZ
I am an engineering professional who has contributed to the development, testing, deployment, and maintenance of SaaS Applications (CRM, LMS), Master Data Management Tools (EnterWorks, Stibo), eCommerce Platforms (Elastic Path, Oracle ATG) and Mobile Devices (BlackBerry). My passion for technology and working with people, have fueled my interest to pursue a career in Technical Account Management or similar. I held diverse roles in technical account management, project management, product testing, and customer service, which are complemented with extensive background in writing and communicating technical information, collaborating with cross-functional teams, and mentoring of new hires.
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