Steven Olson

WORK HISTORY

EDUCATION

ABOUT STEVEN OLSON

Energy technology leader with 20+ years of experience driving enterprise client success, revenue retention, and ARR growth — including 10 years in SaaS. Currently serving as Lead Customer Success Manager at Energy Exemplar, a global leader in energy market simulation software (PLEXOS & Aurora), where I manage complex, multi-million dollar enterprise relationships across utilities, independent power producers, and government energy agencies.I specialize in the full post-sale lifecycle: onboarding, adoption, executive business reviews, renewal strategy, and high-value upsell programs. My background combines deep energy industry context with enterprise SaaS expertise — giving me the rare ability to speak the language of both power market engineers and C-suite stakeholders.What I bring to an organization: • Proven track record of reducing churn and expanding ARR through consultative, relationship-driven success programs • Deep fluency in energy modeling, power markets, and dispatch optimization — accelerating customer time-to-value • Cross-functional leadership across product, sales, and implementation teams to deliver seamless enterprise customer journeys • Strong record of building scalable CSM processes, renewal playbooks, and QBR frameworks that drive retention at scaleAreas of Expertise: Customer Success Management | Strategic Account Management | Energy SaaS | Power Markets | PLEXOS | ARR Growth | Renewal Strategy | Executive Relationship Management | Churn Reduction | Enterprise Onboarding | Team Leadership