Jerron Kelley
Customer Success Manager @Energy Exemplar
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WORK HISTORY
Customer Success Manager @Energy Exemplar
Lead strategic customer relationships in partnership with Account Executives to enhance product experience across organizations. • Identify and mitigate renewal risk through proactive internal and external engagement. • Drive regular communications, including product updates, NPS outreach, user group meetings, webinars, and success reviews. • Manage the full renewal lifecycle in Salesforce, while maintaining detailed customer health insights including sentiment, license usage, and organizational structure. • Leverage Salesforce and HubSpot to track engagement across each lifecycle stage and ensure data accuracy on the Customer Success dashboard. • Align internal stakeholders (Solutions, Sales, Leadership) through executive-level success reviews to support customer goals and business objectives.
EDUCATION
Alabama Agricultural and Mechanical University
Bachelor's degree
ABOUT JERRON KELLEY
Customer Success | Risk Management | Sales Strategy | Growth & …
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