Tracey Rosado

Lead Customer Success Manager @Energy Exemplar

Boston, MA, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2025 — Present

Lead Customer Success Manager @Energy Exemplar

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Boston, MA, US

Energy Exemplar is a global leader in energy modeling and simulation software, helping organizations around the world make smarter, data-driven decisions across electricity, gas, water and hydrogen markets.

EDUCATION

N/A

Marlborough High School

Diploma, College Prep

N/A

Burdett Business School -Boston

Certificate, Admin/Business School

N/A

Gainsight

Customer Success Certification

SKILLS

Cloud ComputingVendor ManagementClient Relationship BuildingManagementAccount ManagementSales ProcessProject ManagementResolve Critical IssuesStrategic PartnershipsExperienced Account ManagerDirect SalesSalesforce.comClient EngagementExperienced Project ManagerEnterprise SoftwareInside SalesClient CommunicationsMain Point of ContactBusiness DevelopmentSoftware as a Service (Saas)Issues ResolutionPulse Academy Csm CertificationMicrosoft OfficeSalesConsistently Met/Exceeded QuotaNew Business DevelopmentLeadershipSolution SellingCold CallingCustomer Relationship Management (Crm)Software Project ManagementCrmSaasSales OperationsProfessional ServicesCustomer Service

ABOUT TRACEY ROSADO

Strategic, customer-centric, and data-driven Customer Success Manager with over 15 years of experience, including 10+ years in B2B SaaS. Proven success managing $4M–$8M customer portfolios (6–30 accounts), driving adoption, retention, and expansion across a range of industries. Skilled in customer onboarding, executive engagement, and delivering measurable value through AI tools and predictive analytics.Specialized in onboarding, product adoption, upsell strategies, and revenue retention, supported by MEDDIC Sales Methodology certification and deep proficiency with Salesforce and related tools. Adept at cross-functional collaboration to resolve escalations, identify growth opportunities, and deliver tailored solutions. Recognized for building strong executive relationships, aligning business goals with product capabilities, and thriving in remote-first, high-growth environments.

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