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Senior Director, Delivery, Activation & Learning Innovation @Glytec
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WORK HISTORY
Senior Director, Delivery, Activation & Learning Innovation @Glytec
Senior leader partnering with C-suite to modernize SaaS/SaMD delivery, accelerate client activation, and operationalize AI across Sales, Clinical, Technology, Finance, and Operations. Known for translating strategy into scalable activation systems, signal-driven adoption, and measurable value realization.AI & Automation at Scale• Operationalized AI across Delivery and Operations, doubling usage by embedding GPT-driven workflows into core execution and enablement motions.• Integrated AI into the learning and enablement stack, accelerating content creation while materially reducing manual effort.• Designed automation that increased team productivity and advanced enterprise AI readiness.Activation, Adoption & Value Realization• Co-created and embedded a Utilization & Adoption framework with Clinical leadership, now powering the analytics suite.• Built an Activation framework aligning pre-sale expectations with post-sale delivery, improving time-to-value.• Established adoption benchmarks and utilization signals that guide clients toward higher-value outcomes.Operational & Cross-Functional Transformation• Re-engineered upgrade and reconciliation workflows, cutting cycle times by ~50% and freeing delivery capacity.• Led cross-functional platform readiness and risk initiatives with CTO and COO, aligning product, delivery, and analytics to support enterprise scale and regulatory requirements.• Embedded change management and AI adoption into QBRs, operating rhythms, and leadership decisioning.
EDUCATION
Region IV NCO Academy
Primary Leadership Development Course, Military Leadership
Nova Southeastern University
Doctor of Philosophy (Ph.D.), Computing Technology and Education
Coe College
BA, Political Science, Sociology and Education
Nova Southeastern University
MBA, Business
SKILLS
ABOUT STEVE JUNION
Senior leader partnering with C suite executives to modernize SaaS and SaMD delivery, accelerate client activation, and operationalize AI across Sales, Clinical Delivery, Technology, Client Success, and Operations. I specialize in connecting strategy to execution through scalable activation systems, signal driven adoption, and measurable value realization.My work sits at the intersection of activation, adoption, and operational excellence. I design and embed frameworks that align pre sale expectations with post sale delivery, clarify utilization and adoption signals, and guide teams and clients toward higher value outcomes. These systems are now embedded in analytics and operating rhythms, improving time to value and long term adoption.I have led the shift from experimentation to practical AI activation, integrating GPT driven workflows and automation into delivery, operations, and enablement. This approach has doubled AI usage by meeting teams where work actually happens and reinforcing adoption through coaching, learning, and leadership routines.Across my roles, I am known for re engineering workflows, simplifying complex delivery motions, and freeing capacity through automation and better system design. I work closely with executive and functional leaders to translate enterprise priorities into execution, embed change into QBRs and decision making, and ensure teams are prepared to scale in regulated, enterprise environments.I am most effective in environments where transformation requires both strategic clarity and hands on operational follow through, and where cross functional alignment is the difference between good ideas and real impact.
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