Steve Otterway
Manager, Standards & Procedures @dnata
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WORK HISTORY
Manager, Standards & Procedures @dnata
London, GB
Member of HQ Operations Performance Development team but based in UK. Responsible for on going management and development of dnata global operational procedures manuals. Development / technical of dCOM, the global cargo operations procedures manual for dnata. Represent dnata at the IATA IGOM Task Force & Ground Operations Standards Group - working with industry stakeholders / SME in authorship & development of the IATA IGOM. Represent dnata at the ASA - Safety Sub-Group member. Represent dnata in other external groups (e.g, EASA).
EDUCATION
University of Warwick - Warwick Business School
DMS - Manufacturing Systems
ABOUT STEVE OTTERWAY
Highly capable leader of airline and ground handling business units with extensive experience gained in challenging international environments, who is able to demonstrate a consistent record of adding value, leading change management programmes to achieve objectives in organisational development, process improvement and conformance, financial health as well as in the delivery of service delivery standards. A competent communicator who builds and sustains mutually beneficial relationships in order to facilitate the achievement of results, and a strong team advocate with effective people skills who coaches and develops highly motivated teams to achieve and exceed business objectives.
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