Stephen Attwood

Senior Manager @Grainger

Janesville, WI, US

Dynamic and results-driven Senior Manager of Operations with a strong record of delivering operational excellence and consistently surpassing performance goals. Skilled in leading high-performing, cross-functional teams to achieve strategic objectives and drive continuous improvement. Proven success in leading transformative initiatives that boost employee productivity, enhance customer satisfaction, and increase operational efficiency. Recognized for leading successful expansion efforts, introducing innovative processes, and cultivating a culture focused on growth and accountability. Well-prepared to step into a role, offering extensive leadership experience and a performance-oriented mindset to elevate organizational outcomes- Boosted customer satisfaction metrics by 10%+ through a strategic shift in coaching culture- Led ecommerce operations for Chat support, improving resolution efficiency and satisfaction- Launched multi-site Chat expansion—oversaw training, hiring, reporting, and integration- Built a dynamic onboarding framework, reducing training costs and ramp-up time- Delivered 15% productivity gains via cross-team process improvement initiatives- Partnered with IT to enhance workforce management tools, improving schedule adherence.