Stephen Attwood

Senior Manager at Grainger

Role: Senior Manager at Grainger
Location: Janesville, WI, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Stephen Attwood

I’m a senior operations leader with 20+ years of experience building and transforming…

Experience

Senior Manager
Grainger
Nov 2016 — Present · Janesville, WI, US
Dynamic and results-driven Senior Manager of Operations with a strong record of delivering operational excellence and consistently surpassing performance goals. Skilled in leading high-performing, cross-functional teams to achieve strategic objectives and drive continuous improvement. Proven success in leading transformative initiatives that boost employee productivity, enhance customer satisfaction, and increase operational efficiency. Recognized for leading successful expansion efforts, introducing innovative processes, and cultivating a culture focused on growth and accountability. Well-prepared to step into a role, offering extensive leadership experience and a performance-oriented mindset to elevate organizational outcomes- Boosted customer satisfaction metrics by 10%+ through a strategic shift in coaching culture- Led ecommerce operations for Chat support, improving resolution efficiency and satisfaction- Launched multi-site Chat expansion—oversaw training, hiring, reporting, and integration- Built a dynamic onboarding framework, reducing training costs and ramp-up time- Delivered 15% productivity gains via cross-team process improvement initiatives- Partnered with IT to enhance workforce management tools, improving schedule adherence.

Skills

Wireless
Public Speaking
Billing Solutions
Process Improvement
Team Management
Management
Team Building
Net Promoter Score
Leadership
Data Analysis
Microsoft Excel
Coaching
Employee Training
Cellular Communications
Troubleshooting
Telecommunications
Account Management
Change Management
Customer Experience
Vendor Management
Customer Satisfaction
Training
Microsoft Word
Strategic Planning
Team Leadership
Microsoft Office
Sales
Business Coaching
Customer Retention
Project Management
Customer Service
Sales Management
Call Centers
Program Management
Mobile Devices

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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