Shreya Shivpuri

Sales Manager @Sodexo

Bengaluru, IN

Customer Relationship Management - Identify and maintain relationships with high-value clients, ensuring exceptional customer satisfaction and service, resolving escalated customer complaints and developing strategies for customer retention and repeat business.• Sales Strategy & Planning - Analyse market trends and competitor activity, creating and implementing sales plans tailored to market needs, and aligning sales strategies with business objectives and customer needs.• Sales Process Management - Oversee the entire sales cycle from prospecting to closing, ensuring CRM systems are used effectively and analyse sales pipeline and ensure a steady flow of leads.• Market Expansion - Research and identify new markets or customer segments, developing partnerships, alliances, and new business channels and creating strategies for entering new regions or industries.• Collaboration with other departments - Work closely with marketing, finance, operations & procurement team to align strategies and campaigns, coordinating with product and service teams to ensure customer satisfaction and communicating feedback from the market to product development teams.• Innovation and Market Trends - Monitor industry trends, emerging technologies, and sales tactics, introducing new methods to increase sales effectiveness, encouraging the team to adopt a customer-centric, innovative approach.

Carmel Convent School - India

HSC

Madhav Institute of Technology and Science, Gwalior

Bachelor of Engineering - BE, Mechanical Engineering

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration - MBA, Marketing/Marketing Management, General