Shourya Chawla

About Shourya Chawla

An IT professional passionate about leveraging cutting-edge technologies to drive innovation and efficiency. With a solid understanding of cloud computing, automation, and DevOps practices, I am focused on increasing scalability, maximizing deployment efficiency, and cultivating a culture of continuous improvement within teams. I\'ve gained practical experience in deploying applications on cloud platforms like AWS and Azure, understanding fundamental concepts such as scalability, reliability, and cost optimization. I\'m enthusiastic about automation and its role in streamlining workflows and improving efficiency. Through coursework and personal projects, I\'ve explored tools like Terraform, Ansible, and Docker, learning how to automate infrastructure provisioning, configuration, and deployment processes. Additionally, I have a foundational understanding of CI/CD pipelines and their significance in enabling rapid and reliable software delivery. I\'ve experimented with continuous integration tools like Jenkins and GitLab CI/CD, grasping the importance of automated testing and deployment in ensuring the quality and stability of software applications. Passionate about staying ahead of industry trends, I actively pursue learning opportunities and certifications to enhance my skills in cloud computing, automation, and DevOps methodologies. I\'m excited to contribute my expertise to forward-thinking teams committed to driving digital transformation and delivering value through technology.Feel free to reach out!

Experience

1. Associate Technical Engineer

   Kyndryl

   Aug 2023 — Present · Noida, IN

   Manage Linux Systems Administration within a high-priority production environment, ensuring optimal performance, reliability, and availability for 85+ clients- Independently diagnose, analyze, and resolve complex system alerts, skillfully troubleshooting root causes to maintain smooth operations and prevent recurring issues. Collaborate with SMEs for advanced troubleshooting and swift escalation of high-severity issues- Install, configure, and monitor critical system software and agents, aligning with best practices for system security and availability- Proactively identify automation opportunities, implementing monitoring enhancements to reduce server alerts and prevent potential disruptions in production- Diligently respond to alerts in alignment with SLAs and priority levels, providing comprehensive technical support and timely resolution of incidents and service requests to safeguard client business continuity- Create and maintain detailed Standard Operating Procedures (SOPs), enhancing team efficiency and knowledge sharing for faster issue resolution- Ensure seamless collaboration and communication with internal teams, providing prompt support to resolve system-related issues and facilitate high-quality service delivery across the client base.This experience solidifies my skills in systems administration, root cause analysis, and proactive issue management within a high-stakes production setting, with a strong focus on automation and process optimization.

Education

• O.P. Jindal School

  Passed XII Standard

  2015 — 2019

• Amity University

  Bachelor of Technology - BTech, Computer Science

  2019 — 2023