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Shaun K.
Business Analyst @Optum
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WORK HISTORY
Business Analyst @Optum
In my role at Optum, I serve as a trusted subject matter expert and mentor across multiple software offerings, helping teams and clients navigate system configurations and processes. I work closely with clients to ensure systems and workflows are in line with state and federal regulations, including HIPAA. I create tailored learning programs and documentation that improve efficiency and user satisfaction. I also collaborate closely with customer support to enhance user experience and streamline support workflows. Together with my teammates, I use Smartsheet and Salesforce to lead and manage cross functional initiatives to attack our business challenges within the pharmaceutical and clinical software world.
EDUCATION
University of North Texas
Bachelor's degree, Political Science and Government
ABOUT SHAUN K.
I’m passionate about helping pharmacy and healthcare organizations bring new technology to life, not just by implementing software, but by empowering people to use it confidently and effectively.With over a decade of experience in pharmacy systems and healthcare software, I specialize in guiding teams through every phase of onboarding and adoption. From designing and leading engaging training programs to building clear, accessible documentation that lives beyond the initial rollout, I ensure that every user feels supported and capable. My approach combines empathy, technical fluency, and structure, creating an environment where complex systems become intuitive and sustainable.At Optum, I serve as a trusted subject matter expert, helping clients and teams navigate regulatory requirements, system configurations, and workflow optimization. I develop and maintain comprehensive learning programs and knowledge resources that enhance user experience and streamline operations. Earlier in my career at Change Healthcare and PDX, I led hundreds of “go-live” sessions, crafted detailed training guides, and built scalable documentation libraries that reduced ramp-up time, improved adoption rates, and strengthened feedback loops between users and product teams.Whether mentoring individuals, refining workflows, or collaborating with developers, my goal is always the same: Make technology more human, and to help teams succeed through clarity, confidence, and continuous learning.Core Strengths:Software Onboarding & Implementation | Pharmacy Systems | Training & Facilitation | Documentation Management | Workflow Design | Feedback Loops | Cross-Functional Collaboration | Salesforce | Smartsheet | Instructional Design | Change Management
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