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Ana B.
Senior Business Process Improvement Analyst @Optum
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WORK HISTORY
Senior Business Process Improvement Analyst @Optum
Grayslake, IL, US
Perform gap analysis and conduct root cause assessments of departmental processes for client delivery and business risk mitigation. • Fluent in Mural, Miro, Vizio, Excel, Microsoft, SharePoint, Tableau, and many additional internal supporting systems (ChartPoint, PCH, CPA, etc.). • Completed Diagnosis Related Grouper (DRG) Pre-Pay & Post-Pay Optum Workflow Miro’s documentation for scheduler’s and CAT’s appeal process.• Team Lead for integration into Optum’s Denial Letter Queue. Developed over 50 documents related to Miro’s, training materials, and process flows, production and reporting metrics.• Special Projects for Optum Management. Basic Microsoft production, employee and internal documentation handling, to townhall content and presentations. • Main Liaison between Optum and Change Healthcare Staff during Onboarding,(in 17 Business Days), impacting 41%(28K+ Denial Backlog Processed) of Denial Letter backlog, completing that 70K backlog by May.• Re-built and Integrated Hourly Production Tracking, Quality Assurance (QA) metrics, and training for audits to take place.
EDUCATION
Western Illinois University
Bachelor of Science (BS)
ABOUT ANA B.
My professional journey showcases a robust and varied foundation in continuous…
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