Shantanu S.
GenAI Product Manager @ Teleperformance
- Role
- Product Manager at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shantanu S.
Results-driven Product Manager with 4 years of experience spearheading GenAI product…
Experience
Product Manager
Mar 2022 — Present · Gurugram, IN
Highest Rating:\"Exceeds Expectations\" for FY 23Awarded:\"Best Support Leader\"- Led product lifecycle for a GenAI based global contact center tool, ensuring seamless deployment and continuous enhancement across company offices worldwide- Decision-maker for UI design, testing, UAT, documentation, and roadmaps, overseeing UI/UX, release strategies, and feature prioritization- Coordinated daily with development, project managers, designers, and UAT teams to align on product updates, timelines, and quality assurance- Provided client support, acting as a liaison for troubleshooting and issue resolution, while tracking recurring issues for product improvements-Managed support tickets, ensuring timely closure and daily evaluation of open tickets to prioritize and resolve high-priority issues-Launched 40+ features within 22 Production releases till now.
Education
JRE School of Management
PGDM, Marketing (Major)
Sharda University, Greater Noida
B.Tech/B.E., Electronics
Pragmatic Leaders
PG Diploma, Product Management
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