Shannon Sklar

WORK HISTORY

EDUCATION

SKILLS

ABOUT SHANNON SKLAR

I’m a Learning & Development and Data Analysis professional with 10+ years of experience driving Project Management, customer experience improvement, process optimization, and data-driven decision-making. I specialize in transforming complex datasets into clear, actionable insights that improve performance, increase efficiency, and deliver measurable learner and customer impact. My expertise spans Data Visualization, SQL, statistical analysis, Excel, Instructional Design, LMS administration, and eLearning development. I have designed programs using ADDIE and Kirkpatrick evaluation, implemented reporting systems that streamlined onboarding for over learners, and reduced call center contacts by 5% through optimized self-service resources. I’ve created dashboards and reports that inform leadership decisions, track KPIs, and identify trends that lead to faster problem-solving. I bring a blend of analytical insight, human-centered design, and cross-functional collaboration. Whether it’s optimizing a learning pathway, building a dashboard, or managing Stakeholder Management across teams, I focus on creating solutions that stick. I’m known for asking the right questions, uncovering hidden opportunities in data, and delivering strategies that work in the real world. If you’re looking for someone with proven expertise in Knowledge Management, Content Strategy, and Agile Methodologies who can bridge strategy, data, and human impact — let’s connect. I’m passionate about using data storytelling to drive continuous improvement and about building learning experiences that truly change behavior.