Shabin Puthalat
Crm Lead @Runwal Realty
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WORK HISTORY
Crm Lead @Runwal Realty
Mumbai, IN
Serving as the Business Unit Head and Strategic Lead, I drive end-to-end execution across customer experience, business operations, and strategic initiatives. My role focuses on aligning cross-functional teams to deliver seamless customer journeys, optimize collections, and elevate brand perception in a competitive real estate market.Spearheading customer-centric strategies to enhance satisfaction and retention.Leading project launches and pre-opening activities with a focus on operational readiness.Driving innovation across CRM systems and CX touchpoints.Collaborating with leadership on business strategy, process improvement, and profitability optimization.Project Management, Customer Experience Management, Business Strategy, Team Leadership, Real Estate Development
EDUCATION
IHM Dadar
3 year Diploma in Hotel Management & Catering Technology, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT SHABIN PUTHALAT
With over two decades of cross-industry leadership, I bring a unique blend of strategic…
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