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Ashok Upadhyay
Senior Manager Crm @Runwal Realty
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WORK HISTORY
Senior Manager Crm @Runwal Realty
Driving Growth: Multiple Sites Across the Thane RegionAccelerating Impact: Rs 2600+ Cr Portfolio & Expanding Thane PresenceKey Responsibilities.Strategic Planning and Process Management: Develop and implement end-to-end CRM strategies and processes to enhance customer engagement, satisfaction, and loyalty.Customer Lifecycle Management: Oversee the entire customer journey from the initial lead/prospect stage to post-possession services, ensuring a positive experience at every touchpoint.Documentation and Compliance: Ensure accurate maintenance of all client documentation (KYC, booking forms, agreements, etc.), transaction records, and adherence to regulatory requirements like RERA compliance.Financial Coordination & Collections: Coordinate with the various teams for timely demand raising, payment collections, processing receipts, and managing client ledgers and reconciliations.Team Leadership & Mentorship: Recruit, train, manage, and motivate the CRM team (front-end) to ensure high performance and adherence to company standards and processes.Data Analysis & Reporting (MIS): Leverage customer data and analytics to generate regular reports (MIS, DSR) on collection performance, customer satisfaction metrics for senior management review.System Management & Automation: Oversee the CRM software/platform (e.g, Salesforce & SAP) to ensure data integrity, optimize workflows, and implement automation where possible to improve efficiency.
EDUCATION
Welingkar Institute of Management
PGDBA, Marketing
St. Xavier's College
Bachelor of Commerce (B.Com.), Business/Commerce, General
SKILLS
ABOUT ASHOK UPADHYAY
Commercials, Leasing & Rental Post Sales Expert
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