Shabin Puthalat

About Shabin Puthalat

With over two decades of cross-industry leadership, I bring a unique blend of strategic…

Experience

1. Crm Lead

   Runwal Realty

   Sep 2022 — Present · Mumbai, IN

   Serving as the Business Unit Head and Strategic Lead, I drive end-to-end execution across customer experience, business operations, and strategic initiatives. My role focuses on aligning cross-functional teams to deliver seamless customer journeys, optimize collections, and elevate brand perception in a competitive real estate market.Spearheading customer-centric strategies to enhance satisfaction and retention.Leading project launches and pre-opening activities with a focus on operational readiness.Driving innovation across CRM systems and CX touchpoints.Collaborating with leadership on business strategy, process improvement, and profitability optimization.Project Management, Customer Experience Management, Business Strategy, Team Leadership, Real Estate Development

Education

• IHM Dadar

  3 year Diploma in Hotel Management & Catering Technology, Business, Management, Marketing, and Related Support Services

  1998 — 2001

Skills

• Business Strategy
• Service Delivery
• Forecasting
• Operations Management
• Strategic Planning
• Training
• Customer Satisfaction
• Negotiation
• Project Planning
• Retail
• Outsourcing
• Team Management
• Mobile Communications
• Performance Management
• Crm
• Employee Training
• Customer Service
• Strategy
• Sales Management
• Business Development
• Employee Engagement
• Marketing Strategy
• Profit
• Customer Relationship Management (Crm)
• Vendor Management
• Leadership
• Sales
• Management
• Team Building
• Team Leadership
• Inventory Management
• Telecommunications
• Customer Experience
• Profit Maximization