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Sylwia Faszczewska
Tour Director @Holland America/Princess Alaska-Yukon Land Operations
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WORK HISTORY
Tour Director @Holland America/Princess Alaska-Yukon Land Operations
Guided and managed escorted land tours of 7–11 days throughout Alaska and the Yukon, ensuring exceptional guest experiences for groups of up to 45 travelers.Coordinated complex logistics across hotels, transportation, and vendors to deliver seamless, high-quality operations.Served as a knowledgeable destination expert, providing engaging commentary and creating detailed travel collateral and local guides.Built strong cross-functional relationships with driver guides, rail teams, and hotel staff to ensure smooth collaboration across all segments of the guest journey.Anticipated and resolved service disruptions or guest concerns with professionalism and empathy.Managed administrative and operational reporting, including trip logs, expenses, property claims, and incident documentation.Customized experiences to match diverse guest interests, arranging special events and on-the-fly adjustments to enhance satisfaction.
EDUCATION
University of Central Florida
Marketing
SKILLS
ABOUT SYLWIA FASZCZEWSKA
I graduated with a B.S.B.A in Marketing from the University of Central Florida. Highly motivated to gain knowledge about marketing, event planning, business development, and everything in between. My leadership experience throughout my undergraduate studies was the first opportunity I was able to work in a team setting outside of the classroom. In my role as Member Educator I worked along side eight other women with very different work and leadership styles. During the last year of my undergraduate studies I balanced my executive role, coursework, and internship to gain a dynamic experience I would be able to learn and grow from for any future endeavors. Other than Marketing, I am extremely passionate about traveling. Learning about different cultures is my favorite pastime. I have been fortunate enough to have been able to emerge myself in the culture of over thirty different countries and I have an extensive bucket list for the future.I am looking to expand my professional network and to find volunteer opportunities.
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