Saurav Kumar
Technical Support Engineer @ Quickbase || No-Code-Low-Code platform || Ex- Wooqer || Ex- Byjus
- Role
- Technical Support Representative at Aeries Technology
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saurav Kumar
Tech Support Representative with 4+ years of experience in SaaS support, specializing in Quickbase. Skilled in troubleshooting complex issues, managing escalations, and multitasking in fast-paced environments while maintaining high customer satisfaction.I work closely with customers to understand technical challenges, resolve critical cases, and ensure smooth platform adoption. My experience handling escalation cases has strengthened my problem-solving ability, communication skills, and ownership mindset.I am now looking to transition into a more customer-facing role such as Customer Success Manager or Implementation Consultant, where I can combine my technical expertise with strategic customer engagement to drive long-term value.
Experience
Technical Support Representative
Oct 2024 — Present · Bengaluru, IN
Provide frontline technical support to Quickbase customers via email, chat, and screen-sharing sessions, ensuring fast and accurate issue resolution.2. Troubleshoot and resolve issues related to app functionality, user access, roles/permissions, integrations (Pipelines, Webhooks, etc.), and performance.3. Guide users through administrative tasks such as user provisioning and domain setup.4. Collaborate cross-functionally with Escalation Engineers, Product Managers, and Customer Success to resolve complex issues and escalate bugs or feature requests.
Education
Acharya
Bachelor of Engineering - BE, Mechanical Engineering
2016 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.