Satyam Chandra

Seasoned Leader | 4+ Years in Project Management | Customer Excellence & Operational Efficiency in E-commerce, Hospitality, and Aviation|| Certified Six Sigma White Belt

Role
Travel Services Specialist-premium at Expedia Group
Location
Gurugram, HR, IN
LinkedIn followers
500 followers

About Satyam Chandra

Results-driven Operations and Analytics Leader with a proven track record in guiding…

Experience

  1. Travel Services Specialist-premium

    Expedia Group

    Mar 2023 — Present

    Hotel Stay Resolutions: Ensure precise and timely resolutions for travelers\' hotel stays using Voyager and Salesforce.Flight Query Management: Adeptly handle flight queries in GDS and FairLogix, making swift decisions to deliver prompt and efficient service.Multi-Channel Support: Converse with customers via call, chat, and email to address their Line of Business (LOB) needs.Meeting Management: Create meeting minutes of meetings (MOM) and share process updates.Team interaction: Engage with the team to enhance exposure and improve service delivery.

Education

  • Birla Institute of Technology

    Bachelor's degree

    2015 — 2018

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Satyam Chandra — Travel Services Specialist-premium at Expedia Group in Gurugram, HR, IN | Unifers