Sara Abraham

Service Delivery Project Manager @Zayo Group

Denver, CO, US

primary liaison between the company’s internal field, engineering teams, and an end customer for a particular service installation-heavy level of internal and customer facing communication-providing excellent customer service and working with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations-drive local market operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions and third party leases-set departmental objectives, report on progress and project milestones-handle and resolve customer problems that are escalated for management attention-produce various reports for project implementation and customer service management-organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects-interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions-communicate with client via face-to-face meetings, email, and/or conference calls at regularly scheduled intervals-provide post installation support services, trouble resolution, and new service proposals

Loyola University Chicago

Bachelor of Science - BS, Criminal Justice & Criminology