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Heather Green
Senior Manager, Strategic Service Delivery @Zayo Group
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WORK HISTORY
Senior Manager, Strategic Service Delivery @Zayo Group
Supported Large Project Customer accounts across multiple productsincluding FTT, Ethernet, DIA, Waves, Small Cell & Construction Services, across the U.S• Managed Large volume orders in Salesforce to monitor OTP and MTTI Performance and ensuredata accuracy across orders• Drive Project PMs & TPMs to deliver key elements of Project Implementations for multiple customersand markets• Responsible for reporting on Program milestones and revenue to Director and Senior Leadership• Handle Customer and internal Escalations• Led team of 12 People including training and performance• Built standard reporting across customers utilizing Sitetracker and GSheet connector• Standardized SiteTracker templates for Project Managers and built G-Sheet connects for OSP Markets tostreamline data managment• Guided and trained Service Delivery PMs on basic OSP standards, milestones, and reporting
EDUCATION
University of Phoenix
Associate of Arts (AA)
Southern New Hampshire University
Bachelor of Business Administration - BBA
Southern New Hampshire University
Masters
SKILLS
ABOUT HEATHER GREEN
Experienced Service Desk Supervisor with a demonstrated history of working in the…
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