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Sanjay Sojitra

End User Support Engineer @Health New Zealand | Te Whatu Ora

Auckland, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

End User Support Engineer @Health New Zealand | Te Whatu Ora

Extensive experience with Microsoft AD and other facets of the Microsoft ecosystem that underpins modern Desktop management in large organizations with Windows desktops.• Logged and resolved ticket via Cherwell, ServiceNow.• Manage Apple devices through Apple Business Manager console with Intune.• Performing upgrades and swaps of DHB workstations and laptops including BYOD.• Everyday working with VPN, Citrix, VMware Horizon, Office 365, AV technology, AD, Intune. • End User Support (Clinical/Non-Clinical) Face to face / Remote / Phone / Cherwell Ticketing System Imaging Devices via PXE and Offline SCCM Media.• Troubleshoot issue with clinical engineering and various teams regarding devices digitally enable and ready for medical professionals to carry out their tasks. • Microsoft Azure: Building Intune devices (Autopilot) and ensuring users are in the correct AD groups. • Training and mentoring a team of exceptional desktop engineers for the successful upgrade of DHB systems. Downloading, installing, and configuring software to meet user requirements. • Planning hardware resources for clinical and non-clinical areas of every hospital in Auckland. • Managing meeting room technology including set up, troubleshooting and Support. • Handling tickets about clinical and non-clinical staff with the support of another parallel team.

EDUCATION

N/A

Otago Polytechnic

Post Graduate , Information Technology

2009 — 2012

Gujarat Technological University (GTU)

Diploma in Computer Engineering, Computer Engineering

2017 — 2018

Otago Polytechnic

graduate diploma in information and technology, Information Technology

2012 — 2015

RK University

Bachelor of Technology (BTech), Computer Engineering

SKILLS

PowerpointManagementMicrosoft WordMicrosoft OfficeResearch

ABOUT SANJAY SOJITRA

Experienced End User Support Engineer | Enterprise IT Support | Healthcare IT…

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