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Sanjay Sojitra
End User Support Engineer @Health New Zealand | Te Whatu Ora
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WORK HISTORY
End User Support Engineer @Health New Zealand | Te Whatu Ora
Extensive experience with Microsoft AD and other facets of the Microsoft ecosystem that underpins modern Desktop management in large organizations with Windows desktops.• Logged and resolved ticket via Cherwell, ServiceNow.• Manage Apple devices through Apple Business Manager console with Intune.• Performing upgrades and swaps of DHB workstations and laptops including BYOD.• Everyday working with VPN, Citrix, VMware Horizon, Office 365, AV technology, AD, Intune. • End User Support (Clinical/Non-Clinical) Face to face / Remote / Phone / Cherwell Ticketing System Imaging Devices via PXE and Offline SCCM Media.• Troubleshoot issue with clinical engineering and various teams regarding devices digitally enable and ready for medical professionals to carry out their tasks. • Microsoft Azure: Building Intune devices (Autopilot) and ensuring users are in the correct AD groups. • Training and mentoring a team of exceptional desktop engineers for the successful upgrade of DHB systems. Downloading, installing, and configuring software to meet user requirements. • Planning hardware resources for clinical and non-clinical areas of every hospital in Auckland. • Managing meeting room technology including set up, troubleshooting and Support. • Handling tickets about clinical and non-clinical staff with the support of another parallel team.
EDUCATION
Otago Polytechnic
Post Graduate , Information Technology
Gujarat Technological University (GTU)
Diploma in Computer Engineering, Computer Engineering
Otago Polytechnic
graduate diploma in information and technology, Information Technology
RK University
Bachelor of Technology (BTech), Computer Engineering
SKILLS
ABOUT SANJAY SOJITRA
Experienced End User Support Engineer | Enterprise IT Support | Healthcare IT…
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