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Joanne Lian

Application Support Analyst @Health New Zealand | Te Whatu Ora

Auckland, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2019 — Present

Application Support Analyst @Health New Zealand | Te Whatu Ora

Auckland, NZ

Provides support in term of functional knowledge, configuration, testing, education and documentation to clinical and business systems and processes to ensure users get maximum value out of it. Managing internal and external stakeholders’ relationships such as customers, colleagues, suppliers, DHBs to ensure application issues are resolved promptly and efficiently. Assure current applications meet the business requirements, maximizing applications configuration to improve the efficiency and effectiveness of work practices. Identify and prioritize enhancements to simplify the workflow.

EDUCATION

1997 — 2000

Universiti Putra Malaysia (UPM)

Bachelor of Computer Science

1997 — 2000

University Putra Malaysia

Bachelor's degree (Computer Science)

SKILLS

IT Service ManagementProject DeliveryActive DirectoryWindows ServerItil V3 Foundations CertifiedMom 2005TestingIntegrationFirewallsScomEngineeringItilIT Service DeliveryMicrosoft TechnologiesOperating SystemsProblem AnalysisProblem Management

ABOUT JOANNE LIAN

I am a highly skilled professional with extensive experience in enterprise environments…

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