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Start for FreeSandra Caselli Antunes
Business Process Consultant @Aoop - an NTT DATA Company
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WORK HISTORY
Business Process Consultant @Aoop - an NTT DATA Company
Sao Paulo, BR
Acting as a Business Process Consultant for ServiceNow on:1. ITSM2. HRSD3. APP Engine for HR, CSC.4. Legal Service Delivery
EDUCATION
NowLearning
Telecom, Media, and Tech Essentials
Centro Universitário Fundação Santo André
Bachelor of Mathematics, Data Processing
Fundação Dom Cabral
Hands On Compliance, Applied and Professional Ethics
SKILLS
ABOUT SANDRA CASELLI ANTUNES
Professional with more than 20 years of experience working in project management and implementation of ITSM ServiceNow and CA ITSM (Broadcom) solutions. Process mapping in accordance with ITIL standards in the Incident, Problem, Request, Change, CMDB and Knowledge Base Management processes. Knowledge of CSM, FSM, ITSM, TSM, Service Catalog, Asset Management, modules on the ServiceNow platform.Demonstrated expertise in creating technical and functional specification documentation, as well as test scripts.Highly skilled and results-driven professional with a proven track record in project management and leadership. Proficient in Agile methodology and experienced in creating user stories.Adept at ITIL process mapping and adept in gathering requirements.Experienced in successfully delivering medium and large-scale projects.
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