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Senior Business Process Consultant @Aoop - an NTT DATA Company
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WORK HISTORY
Senior Business Process Consultant @Aoop - an NTT DATA Company
Sao Paulo, BR
Business Process Consultant for ServiceNow
EDUCATION
Universidade Católica de Brasília
Analise e Desenvolvimento de Sistemas, Analise e Desenvolvimento de Sistemas
ILAC International Language Academy of Canada
Intercambio pre Intermediate Level 5, English
Escola Técnica Padre Anchieta
2, TI
MBA USP/Esalq
Master of Business Administration - MBA, Data Science
SKILLS
ABOUT EVERTON LIMA
With over a decade of experience in IT service management and business process consulting, currently contributing as a Senior Business Process Consultant at Aoop, an NTT DATA Company. Focused on leveraging ServiceNow to optimize ITSM and ITAM processes, while incorporating ITIL frameworks to align technology with organizational objectives. Past engagements at Broadcom Software, Symantec, and CA Technologies have honed expertise in ITSM, ITOM, SLM, and automation using agile frameworks such as Scrum. Committed to delivering scalable, innovative solutions, enabling organizations to enhance operational efficiency and achieve their strategic goals.
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