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Samantha Nowlan

Deputy Program Manager @IntelliDyne, LLC

Baltimore, MD, US
EMAILS
[email protected]
MOBILE NUMBERS
+15•••••••10

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WORK HISTORY

Feb 2025 — Present

Deputy Program Manager @IntelliDyne, LLC

EDUCATION

N/A

University of Maryland Global Campus

Associate of Science - AS, Computer and Information Sciences and Support Services

2021 — 2022

University of Maryland Global Campus

Bachelor's degree, Management Information Systems, General

SKILLS

Business DevelopmentIT Service ManagementAccount ManagementDisaster RecoveryProject PlanningProject DeliveryDocument ManagementTechnical SupportIT ServicesHelping Clients SucceedTroubleshootingWindowsTechnical RecruitingDomain Name System (Dns)Microsoft ExchangeCommunicaitonsProgram ManagementVmwareManagementRelationship BuildingProcess ImprovementQuickbooksSoftware DocumentationCitrixInfrastructureCloud ComputingSystem DeploymentItilActive DirectoryWindows ServerSolution SellingLeadershipCustomer RetentionManaged Print ServicesCustomer ServiceSystem AdministrationTeam LeadershipSharepointInformation TechnologyBusiness Networking

ABOUT SAMANTHA NOWLAN

As a Program Manager, I lead and oversee complex IT projects for various clients in the government sector, ensuring the successful delivery of IT solutions that meet the clients\' needs and expectations.With over 25 years of IT engineering and project management experience, I have developed core competencies in IT services, customer relationship management, and process improvement. I hold multiple Microsoft certifications, including MCTS, MCSE, and MCSA, as well as PMP and ITIL. I am passionate about delivering white-glove service and creating trust and collaboration between clients and technical teams. I use my excellent communication skills and technical knowledge to bridge the gap between technology and business and align the project objectives with the strategic goals of the stakeholders.

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