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Saloni Arora
Lead Salesforce Consultant @EPAM Systems
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WORK HISTORY
Lead Salesforce Consultant @EPAM Systems
Gurugram, IN
Partnered with global and regional teams to align business requirements,driving a 20% improvement in stakeholder satisfaction scores through structured requirement gatherings and agile delivery methodologies
EDUCATION
Trailhead by Salesforce
Salesforce
D.A.V. Public School , Sreshtha Vihar
Till 12th, PCM
Dr. A.P.J. Abdul Kalam Technical University
B.Tech, Electronics and Instrumentation
SKILLS
ABOUT SALONI ARORA
Salesforce Business Analyst Lead | Product Owner | Revenue Growth Catalyst | B2B & B2C SaaS At the crossroads of global strategy and consulting, I leverage my ~10 years of Salesforce expertise to bridge the gap between visionary strategies and Salesforce product mastery. With a robust history as a Product Owner and Manager in the Salesforce domain, I’ve led initiatives that redefine customer experiences, drive revenue growth, optimize operations, and amplify lead generation, all while elevating customer engagement. Key Proficiencies:My expertise centers on leveraging data-driven insights and strategic finesse to consistently deliver exceptional results for stakeholders. I specialize in: Implementing and Optimizing Sales Cloud Solutions Enhancing Customer Service with Service Cloud Boosting User Engagement through Experience Cloud (Community Cloud) Improving Patient Management with Health Cloud Driving Marketing Transformation & Operational Efficiency Enhancing Customer satisfaction and Reducing project delivery time Crafting Omni-channel Customer Experience Excellence Conducting comprehensive Requirement analysis Leading Cross-functional teams for successful project deliveryIn addition, I am proficient in creating clear and precise process diagrams using tools like Lucidchart and Mural. These visual aids are instrumental in defining and optimizing workflows, especially in complex environments like Health Cloud, where I have successfully increased patient engagement and reduced appointment no-show rates.My journey epitomizes a track record of boosting revenue, enhancing operational efficiency, and driving lead generation, all while intensifying customer engagement. Let’s connect to discuss how I can contribute to your team’s success.You can directly connect with me on 84••••••94 or s••••••••@gmail.com
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