Sajdah Jones
Geek Squad, Consultation Agent @Best Buy
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WORK HISTORY
Geek Squad, Consultation Agent @Best Buy
Provide positive, timely service to customers during the check-in and checkout process- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps- Help customers set up new devices and provide advice on whether to repair or replace old devices- Monitor service queues and provide accurate status updates to customers- Maintain knowledge and skillsets through certified training courses- Clearly communicate and partner with fellow agents
EDUCATION
Montclair State University
Bachelors, Television and Digital Media
Burlington County Inst of Tech - Westhampton
High School Diploma, Entertainment Technology
ABOUT SAJDAH JONES
I\'m a journalist and broadcast news producer with over four years of experience in fast-paced, live news environments. Most recently, I served as an Associate Producer at ABC News’ GMA3, where I edited VOs, SOTs, and package stringouts for day-of-air segments, assisted with interview transcriptions and element ingest, and contributed to editorial scripting rooted in current events, politics, pop culture, and sports. I also managed GMA3’s social media presence across Instagram, TikTok, X, and Facebook, tracking analytics and driving community engagement. Prior to that, I was a Production Associate at ABC NewsOne, where I edited video content, coordinated correspondent live shots, fulfilled affiliate archive requests, and supported breaking news operations. I’ve also worked as a freelance Electronic Graphics Playout Operator at NBCUniversal, handling real-time election graphics for live MSNBC programming like Morning Joe and Early Today. I\'m passionate about delivering accurate, engaging, and visually compelling news content in high-pressure, deadline-driven environments.Montclair State University Alum with a BA in Television and Digital Media with a concentration of Television production. I have been interested in photography, multimedia, videography and television production since high school. Utilizing my growing knowledge in Avid Media Composer, iNews, and Adobe Premiere, Adobe Photoshop, and much more. Willing to learn and ready to work!
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