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Snr Business Relationship Manager Northern Region Defence Digital Group @New Zealand Defence Force
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WORK HISTORY
Snr Business Relationship Manager Northern Region Defence Digital Group @New Zealand Defence Force
Auckland, NZ
Strategic interface between NZDF Business Partners and Defence Digital- Shaping of business demand and enabler of a single point of focus for partners and stakeholders- Manage stakeholder expectations, ensure service delivery and improve service performance- Ensuring of awareness of security requirements / policies / responsibilities- Reinforcement of Service Management discipline and competence- Ensuring of strategic alignment between the business strategy and the Group’s capabilities- Surfacing and shaping business demand for Defence Digital services
EDUCATION
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Communication and Law Studies
SKILLS
ABOUT RYNETTE EISELEN
With over 25 years of experience in the New Zealand ICT industry, I am a Senior Business Relationship Manager at the Defence Digital Group of the New Zealand Defence Force (NZDF). My mission is to shape and manage the business demand for Defence Digital services, and to ensure the strategic alignment between the business strategy and the Group\'s ICT capabilities.I have a thorough understanding of technical concepts and technologies in enterprise-scale environments, and I can bridge the traditional business-technology divide through communication, collaboration, and service management process knowledge. I have advanced skills and experience in Service Management, Service Delivery, Business Relationship Management, and Vendor Management, as well as ITSM tooling and ITIL frameworks. I have also led and contributed to several ITSM projects, including the establishment of the ITSM Practice, the implementation of ITIL and ITSM Frameworks, the design and re-engineering of ITIL Processes, and the development of a Major Incident Management Process. I am passionate about delivering value-adding outcomes to business partners and stakeholders through people, and I engage quickly and easily with people from all walks of life at all levels.
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