Ruby Haro
Business Analyst @Rose International
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WORK HISTORY
Business Analyst @Rose International
Irvine, CA, US
Lead National Clarity Business (BAO) meetings and update monthly Clarity Dashboard. Organize meetings and capture business requirements, develop work plans and communicate with project team in order to validate data for the successful implementation and project completion across various tracks within the Cogito project. Manage ServiceNow (SNOW) intake requests assigned to CDTS Info Analytics Intake group by conducting thorough reviews of Directed Service Requests to ensure requests follow the predefined workflow that meets submission requirements and compliance guidelines for successful internal audits. Provide excellent customer service with continuous monitoring to promptly address any issues. Facilitate weekly triage meetings to ensure requests are assigned to the appropriate groups and requests meet SLA guidelines. Communicate with end-users, designated approvers, and fulfillment groups to gather business requirements to enhance and develop SNOW intake processes. Map current state against future state processes, create and update intake forms as necessary. Provide weekly and ad-hoc reports to evaluate and report on performance. Collaborate with app developers, designers and quality assurance teams to develop integrated testing plans. Compose and deliver effective communications that clearly outline business needs. Balance customer requests and requirements with technical and financial constraints.
EDUCATION
University of Redlands
Project Management Certificate, Project Management
University of La Verne
Bachelor's degree, Business Administration and Management, General
ABOUT RUBY HARO
Experienced Senior Executive Assistant to Chief Executive Officer with a demonstrated history of working in the financial services industry. Skilled in Procurement, Negotiation, Budgeting, Business Planning, Recruiting, Project Management, IT and Sales & Marketing. Strong administrative professional with a Bachelor’s Degree focused in Business Administration and Management, from University of La Verne.
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