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Roy Baez

Manager, Organizational Development @ProSearch

Los Angeles, CA, US
EMAILS
r•••••••@prosearch.com
MOBILE NUMBERS
+13•••••••43

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WORK HISTORY

Jan 2019 — Present

Manager, Organizational Development @ProSearch

Los Angeles, CA, US

Managing, developing and improving the productivity of employees by implementing and leading training, engagement, feedback, and performance management programs. Responsible for composing company wide communications, ensuring professionalism, thoroughness and universal understanding. Developing and managing of company culture related initiatives, ensuring a positive and inclusive work environment and experience.

SKILLS

MarketingProduct ManagementCustomer SupportMobile MarketingSalesAdvertisingWeb AnalyticsCompetitive AnalysisLeadershipSearch Engine Marketing (Sem)Direct MarketingClient ServicesAd NetworksOnboardingSocial Media MarketingStrategic PartnershipsClient RelationsAccount ManagementOnline AdvertisingSemCrmEmployee TrainingEmail MarketingOnline MarketingOperational PlanningInteractive AdvertisingDigital MediaSocial MediaMobile AdvertisingSalesforce.comOperations TrainingSales OperationsCustomer RetentionLead GenerationCustomer AcquisitionCustomer ServicePpcManagementProject ManagementDirect Mail

ABOUT ROY BAEZ

Organizational Development/Operations leader with a fifteen year plus proven track record optimizing operational performance, support and training for all company, operations, sales, customer service, technology and marketing teams/initiatives, ensuring delivery and best in class service, company guideline compliance, innovative employee development and customer excitement.•Organizational Development•Future of Work/Hybrid Work Environments & Culture •Training and Development / Process Efficiency•Team Management and Employee Development•Operations Development and Compliance Assurance •Customer and Front Line Support Focused•Communications•Company Culture•Innovative Leadership

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