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Manager, Consumer Sales Team @Frontier Internet
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WORK HISTORY
Manager, Consumer Sales Team @Frontier Internet
Irving, TX, US
Ensuring the team meets the sales targets. Sales training, development, and performance management. Disciplined use of CRM system, communication and customer management. Handling customer complaints and inquiries.• Established and maintain excellent customer service quality scores since day of start while exceeding monthly sales quotas. Earned several top-seller trips• Assisted with training and supervising associates as well as in-charging in manager’s absence. Handle escalations up to and including presidential level complaints.• Cross trained to learn duties of other departments including; tech support, dispatch, order fulfillment and included outbound calls for first call resolution team.
ABOUT ROGELIO ZAMORA
Bilingual Visionary exp implementing customer remediation efforts that resulted in positive impact on bottom line.
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