Robert Barlow
Data Service Operator @Harte Hanks
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WORK HISTORY
Data Service Operator @Harte Hanks
East Bridgewater, MA, US
Original Hire: Client Coordinator. Quickly impressing management went through multiple promotions. Oversee a group of client fulfillment teams ensuring the accurate and timely execution of all program requirements and consistently providing high quality services.Ensure that each client team meets or exceeds service level requirements.Manage and monitor client staffingEnsure that all client specific and internal procedures are followed with respect to fulfillment activitiesEnsure all required staff training is completed and conduct performance appraisals as required.Ensure the integrity of staging inventory.Maintain a safe and organized work environment.Look for ways to improve service and implement improvements.Assist manager in meeting or exceeding profitability goals.Manage cost, usage, profitability and direct labor.Ensure all data supplied from clients both external and internal is imported, processed and printed. Including Pack slips, Letters, Labels, and Creating work Orders for POD.Ensure all client orders are supplied to the proper personnel according to a schedule. Maintain/order stock for department to run smootherSet up, operate and maintain equipmentPrint documents of various electronic origins, such as Adobe PDF filesRead and interpret print specificationsRetrieve lost Data if possible prior to reaching out to IT teams.Examine/repair, if possible, all printers not working properly, before calling a technician.Backup for department manager Winning the trust of management, inherited multiple other key responsibilities. Responsibilities included: Train new personnel in the department. Write and present yearly performance reviews. Implement Update and Maintain SOP’s, documentation and daily schedules.
EDUCATION
Fisher College
General Studies
Delaware Academy and Central School
High School Diploma
ABOUT ROBERT BARLOW
I am currently a Data Service Operator, with extensive experience in data processing, printing and inventory management for Harte-Hanks Direct Marketing Services. I have over 25 years of experience in managing and motivating people in a multitasking environment. In my current and past role, I am responsible for making executive decisions to ensure jobs are done in a timely and quality manner. I\'m a committed and positively motivated person. I see challenges as opportunities to grow, learning, documenting, retaining, applying, executing and willing to give my very best in any endeavor I face. Able to handle fast paced environment, make decisions independently and quickly with minimal escalations. Minimum supervision needed while maintaining emphasis on the highest quality of consumer service. Empathy is my objective to continue growing professionally and personally. Honest qualities have made me step up in position and management trust, securing them with comfort knowing that I will get a job done. I\'ve also voluntarily was member of Safety committee for numerous years, Earned a C.E.U in Ergonomics and assist multiple other departments while always maintaining my daily requirements. I believe my inventory, data and supervisory knowledge along with my transferable skills Idea creation, problem solving, forecasting, analyzing, Providing support, being inclusive, relationship building, collaborating, expressing empathy, managing, coordinating, coaching, teaching, mentoring, managing conflict, Managing time, cooperating, enforcing policy, organizing, attending to detail, meeting goals, implementing decisions would be an asset in any role. Thank you for your time and Please feel free to connect and follow me on the following Facebook: Twitter:@Robert_S_Barlow Instagram: robert_s_barlow Tumblr: robert-s-barlow
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