Ritu Jangra

Regional Manager - Enterprise Accounts @Zoho

New Delhi, IN

Customer Retention and Account Expansion at ManageEngine | Customer Success - Delhi, Punjab, Rajasthan, West Bengal, Uttar PradeshAs a Regional Manager – Customer Success at ManageEngine, I lead strategic engagement and success initiatives for enterprise customers across the region. I focus on driving customer satisfaction, retention, and long-term value realization through proactive relationship management and outcome-based success planning.Key Responsibilities & Achievements- Drive end-to-end enterprise implementation projects, ensuring seamless onboarding, adoption, and value realization- Build and nurture strong relationships through leadership connects, Customer Advisory Boards (CABs), and executive-level workshops- Conduct in-depth workshops, product sessions, and thought-leadership events to strengthen product adoption and customer maturity- Proactively track customer health, mitigate churn risks, and improve year-on-year retention metrics through data-driven strategies- Lead and facilitate Quarterly Business Reviews (QBRs) with key enterprise accounts to align on KPIs, product usage, and strategic goals- Collaborate cross-functionally with Sales, Product, and Support teams to address customer needs and feedback, driving continuous improvement- Drive forecasting and long-term account planning to ensure customer lifecycle success and revenue growth- Coordinate and support customers in creating video testimonials and case studies that highlight success stories and product impact- Facilitate co-branding and joint marketing activities, helping customers showcase their digital transformation journeys while enhancing brand visibility for both parties.By aligning customer success efforts with business outcomes and collaborative initiatives, I help enterprise clients maximize their investment in ManageEngine while fostering long-term, strategic partnerships.

AMITY University Gurgaon

Master of Science (MSc)

Delhi University

Bachelor of Science - BS