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Rishik Yadav
Desktop Support Technician @Fusion Networks New Zealand
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WORK HISTORY
Desktop Support Technician @Fusion Networks New Zealand
Hamilton, NZ
Troubleshoot and resolve issues in Windows OS, Microsoft 365, and Active Directory (accounts, permissions, system access). • Deliver both remote and on-site support using TeamViewer, AnyDesk, and service desk ticketing systems. • Configure, deploy, and upgrade PCs, laptops, printers, and mobile devices; assist with system imaging and patching. • Document incidents, resolutions, and escalation steps for accurate service records. • Provide professional customer service by simplifying technical solutions for end-users.
EDUCATION
GL Bajaj Institute of Technology and Management
Bachelor of Technology - BTech, Information Technology
The University of Waikato
Master of Information Technology , Information Technology
Dr. A.P.J. Abdul Kalam Technical University
Bachelor's Degree
The University of Waikato
Master of Information Technology
ABOUT RISHIK YADAV
Solution-focused Systems Engineer with a Master of Information Technology and extensive…
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