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Service Planner Service Planning & Scheduling Development @DART (Dallas Area Rapid Transit)
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WORK HISTORY
Service Planner Service Planning & Scheduling Development @DART (Dallas Area Rapid Transit)
Dallas-Fort Worth, TX, US
Dallas Area Rapid Transit (DART) serves 13 cities across 700 square miles, providing transit services to over 35 million riders annually (2021).In my current role within the Service Planning & Scheduling department, I support a variety of service planning and technology initiatives focused on bus stop management, system mapping, public information, and operational support. My work involves bus stop placement, inspection, cataloguing, and reporting, as well as GPS survey management, headsign design and updates, and audio announcement creation.Key Responsibilities:• Inspect, evaluate, and recommend modifications for DART bus stops, both on assignment and through scheduled reviews.• Prepare technical recommendations and reports with supporting documentation for bus stop adjustments.• Receive and incorporate public input from internal and external stakeholders through meetings and outreach.• Collaborate with staff on service implementation and coordinate service changes.• Manage and execute the GPS survey process for bus stops, ensuring data accuracy and consistency.• Create and manage elements of the bus stop management system, including specialized databases, Excel tools, and Transit Master applications.• Maintain and update the bus headsign database and data transfer cards; test and validate electronic destination signs to ensure accuracy for service changes and special events.• Provide input into the planning and design of capital transit facilities.• Contribute to planning and design discussions related to municipal street network changes affecting DART services.
EDUCATION
Dallas College
General Studies
Bass School at UT Dallas
Liberal Arts and Sciences, General Studies and Humanities
ABOUT RICK G.
Rick Garcia is a results-driven transit planner and nonprofit leader who blends technical expertise with a passion for community impact. Based in Dallas, he serves as a Service Planner for Dallas Area Rapid Transit (DART), where he guides service design, GPS-based infrastructure surveys, and real-time passenger-information initiatives that make transit more reliable and rider-friendly.Rick’s career spans respected organizations such as Operation Kindness, the Perot Museum of Nature and Science, and MV Transportation. In every role he has championed mission-focused projects—from launching award-winning educational programs to expanding accessibility outreach and volunteer engagement. His hallmark is translating data into actionable improvements that enhance both operational efficiency and the customer experience.A proud Eagle Scout, Rick remains deeply involved in Scouting America and dedicates his personal time to his church, the Lions Club, and other local community serving organizations. Whether optimizing bus routes or mobilizing volunteers, he believes inclusive, transparent leadership is the key to building stronger, more equitable are my
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