Richard Selsor
Executive Vice President @AVI Foodsystems
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WORK HISTORY
Executive Vice President @AVI Foodsystems
Warren, OH, US
I manage the healthcare division\'s overall strategic direction and planning, including developing and implementing training and educational programs for all leaders and staff, establishing applicable policies and procedures, and maintaining adherence to safety practices and protocols to ensure quality metrics are maintained. I oversee and monitor all quality and process improvement programs. I also develop, implement, and monitor expense and revenue budgets, including all capital plans and budgets. I direct all personnel and development functions for six direct reports. I review patient and employee satisfaction scores and feedback and work to ensure quality and service scores are consistent with established organizational and department goals and expectations. I developed a monthly scorecard to measure contract goals, created a business plan template, and implemented it throughout the division based on scorecard results. In addition, I spearheaded the strategy to win the contract at The Hospital at The University of Pennsylvania. • The Hospital of the University of Pennsylvania requested AVI to prequalify and participate in an RFP. Active listening and information analysis helped develop a winning strategy. During the three-year relationship, AVI was awarded the new flagship hospital and earned a five-year extension on a contract worth $30 million annually. • I led the Healthcare team to 100% growth in two years, adding 20 new hospitals and $96 million in managed volume. • I developed and implemented a new business financial tool that resulted in $1.5 million in savings for our clients. • Mercy Health, a 20-hospital system in Ohio, was bidding for services. I composed a strategy and proposal that enabled AVI to get to the final cut, compiled content for the marketing team presentation, and played a significant role in the presentation. Efforts won the contract, the most comprehensive account in AVI history, worth over $56 million in annual managed volume.
ABOUT RICHARD SELSOR
I’m a transformative executive who enables companies to achieve or exceed growth and operational targets by applying proven leadership, problem-solving skills, and diverse experience to the requirements of an ever-changing world and the need for the company to be in sync, if not ahead, of those changes. I\'ve long been an operations professional who balances an analytical approach, via carefully thought out and strategic KPIs, with an intimate employee and team engagement, whether applied to organizational architecture, retaining key accounts, operational efficiency, or new market growth. My professional curiosity and desire to increase my knowledge and understanding while seeking optimum solutions keep my management style adaptable. I have a natural talent for developing mutually beneficial partnerships with customers built on trust, transparency, and integrity. These efforts typically build brand loyalty and customer satisfaction while growing market share. I excel in developing and executing intuitive strategies, with an understanding of how to influence the future direction of an organization and the ability to motivate and engage others in a shared vision. I inspire collaboration in a cross-functional leadership environment to gain broad stakeholder support when developing, implementing and promoting strategies, initiatives, projects, and new ventures. I\'ll seek to implement programs and empowerment methodologies that increase morale, encourage team member participation, and decrease staff turnover. I eagerly mentor, train, motivate and drive employee development, including leadership, ethics, and communications. Doing so secures the foundation for developing and sustaining a performance-enhancing culture, as revenue growth and culture are inextricably linked. Email: r••••••••@gmail.com Website: Project Management | Strategic Alliances | Process Re-engineering | Productivity Improvement | Quality Assurance | Business Proposals | Customer Service | Facility Management | Lean Six Sigma Black Belt | Process Analysis & Improvements | Continuous Improvement | Multi-Site Operations | Needs Analysis| New Service Introductions | Contract Management | Negotiations | Reorganizations | Talent Acquisition & Employee Development | Diversity & Inclusion
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