Richard Sanchez
Senior Systems Engineer and Leader with over 20 years of expertise in Windows Architecture. Now on my Linux journey and loving it.
- Role
- Senior System Software Engineer-middleware at Sabre
- Location
- Roanoke, TX, US
- LinkedIn followers
- 500 followers
About Richard Sanchez
In my IT Operations roles, I have always led by example, while nurturing teamwork and growth within my teams. My IT Service Management knowledge allows me drive impact resolution and bring new ideas to complex issues. I specialize in creating technical documentation that is clear, concise and easily consumable for non-technical as well as technical users. I have many years of global enterprise knowledge that gives me an edge when presented with very complex issues.
Experience
Senior System Software Engineer-middleware
Nov 2024 — Present · Southlake, TX, US
Mapping MQ and Network infrastructure to create functional diagrams using tools such as Visio.Managing IBM Queue Managers using Avada IR360 and other custom tools. Designing MQ flows, layout and design to connect internal applications and external services to Sabre’s global network infrastructure. Adopting Agentic AI modeling to use in automation and troubleshooting. Updating and maintaining documentation used by operations to support MQ infrastructure.Troubleshooting issues that affect processing of middleware messages or that cause customer impact.
Education
North Central Texas College
Associate of Science (AS), Computer and Information Sciences and Support Services
2010 — 2013
Global Knowledge
MCSA: Server 2012 Certification Boot Camp
Global Knowledge
Apple Support Certification Course
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