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Ruiz
Project and Training Manager @Xerox
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WORK HISTORY
Project and Training Manager @Xerox
San Antonio, TX, US
Responsible for meeting client expectations for their property insurance customers in the areas of quality of service, speed of answer and average handle time. • Coached and developed a team of approximately 25 associates responsible for processing customer claims for property damages.• Consistently met service expectation of answering calls within 20 seconds 80% of the time.• Successfully developed a coaching program that improved quality of service results by 11%.
EDUCATION
East Los Angeles College
Associate’s Degree
ABOUT RUIZ
I am the Director of Business and Sales for Zyon Marketing. Zyon Marketing has been in the marketing business for over 14 years focusing on the automotive industry. Recently the company has expanded it\'s business to include other aspects of the sales industry. The company continues to develop innovations that will improve the efficiency and tracking of retail operations. Zyon Marketing is evolving into a marketing leader for the sales industry with the goal of setting the standard in the marketing world. Doing business as usual should no longer be the standard instead innovation breeds industry domination should be the mantra.
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