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Renan Martins da Silva
Customer Success Manager @Yalo
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WORK HISTORY
Customer Success Manager @Yalo
Sao Paulo, BR
Customer relationship managment.• Maximizing customer value.• Identifying growth opportunities.• Monitoring and analyzing customer succes trough QBR and JBP sessions.• Customer training and onboarding.
EDUCATION
Nova School of Business and Economics
Pós-graduação, Marketing, Estratégia & Inovação
Universidade São Judas Tadeu
Bacharelado, Publicidade e propaganda
ABOUT RENAN MARTINS DA SILVA
Professional with 12 years of strategic and operational experience in Trade Marketing, Customer Success, and Commercial Management within FMCG and technology multinationals. Proven track record in leading and executing Go-to-Market strategies, category development, and optimizing shopper experience, resulting in sales growth, market share, and customer retention. Expertise in market data analysis (Nielsen, IQVIA, Dunnhumby) for identifying actionable insights, managing client portfolios, and developing high-impact campaigns that drive performance and profitability.Areas of expertiseTrade Marketing / Category Development / Sales Strategy / Sales Management / Go-to-Market Strategy / Channel Managment / P&L Management / Project Management / Strategic Planning / Client Management / Customer Experience / Shopper Insights / Customer Retention / Account Expansion (Upselling/Cross-selling)/ New Business Development / Strategic Negotiation / Sales Pipeline Management / Sales Techniques / Data Analysis / Business Storytelling / Nielsen Retail / Dunnhumby / IQVIA / Neogrid / CRM / Training & Development r••••••••@gmail.com
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