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Rafael Ambrosio Fernandes
Manager, Customer Success @Yalo
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WORK HISTORY
Manager, Customer Success @Yalo
Sao Paulo, BR
Manage relationships with enterprise clients, including Nestlé Professional, Nespresso, Raízen, Kellanova, Unilever, and Reckitt, driving their digital transformation and sales growth through conversational AI solutions- Develop and execute tailored conversational commerce strategies to enhance customer experiences and operational efficiency- Leverage data-driven insights to implement scalable solutions, fostering long-term partnerships and measurable business impact- Key Achievements: Designed and deployed AI-powered commerce strategies, resulting in a 25% increase in customer engagement and significant revenue growth for key accounts.
EDUCATION
Universidade Presbiteriana Mackenzie
Publicidade, Propaganda e Marketing, Marketing
SKILLS
ABOUT RAFAEL AMBROSIO FERNANDES
Currently leading Yalo\'s strategic enterprise commercial operation in Brazil — connecting…
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