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Rahul Porwal

Sr Practice Manager @YASH Technologies

Indore, MP, IN
EMAILS
r••••••••@yash.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2021 — Present

Sr Practice Manager @YASH Technologies

Indore, IN

A seasoned Practice leader managing both Delivery and COE Resource Pool for Microsoft (300 COE Resources).Service strategy planning and implementation across all functions.Good understanding & knowledge of the customer behavior & their expectations.Expertise in the Manpower management and Resource allocation. Excellent leadership and negotiation skills with strong data analysis approach

EDUCATION

2002 — 2006

Jaipur Engg College and Research Centre

B.E, INFORMATION TECHNOLOGY

N/A

Emmanuel Mission School

10th Standard

N/A

I.L.SCHOOL

12, P.C.M

ABOUT RAHUL PORWAL

My introduction comes forward as Rahul Porwal.SME in Technical Complaints Management in Telecom domain. Iam engineer expertise in Problem Management,KPI Management,IT Service Delivery./Customer Complaints Management.Specialties: Escalation/Spoc/Client Interaction/ Vendor Mangement,KPI/Incidence Management/Tableu

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