Rahul Negi
Head of Collections
- Role
- Head of Collections- Merchant Lending at PhonePe
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rahul Negi
Senior Credit and Collections management professional with over 17 years of experience of driving scale, operations, client experience and strategy. Worked in diverse roles across multinationals, Fintech, BPOs, in both B2B and B2C environment and led the various smart automation processes, digitization and credit/ risk management alongwith managing regulatory compliance client service, regional and global audits and managed delinquency & NPAs for large portfolios for both secured and unsecured lending with effective implementation of control and compliance measures.Creative and flexible in attitude and possess style to adapt to new situations in a rapidly changing, dynamic environment. Good organizational, analytical, and managerial skills enabled to communicate ideas clearly and effectively to achieve missions and objectives. Ability to manage and analyze large data sets to identify critical drivers. Able to work well under pressure, achieving excellent results
Experience
Head of Collections- Merchant Lending
Feb 2024 — Present · Bengaluru, IN
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
Skills
- Leadership
- Customer Satisfaction
- Service Delivery
- Outsourcing
- Sla
- Bpo
- Team Management
- Mis
- Employee Engagement
- Workforce Management
- Performance Management
- Crm
- Vendor Management
- Call Centers
- Transition Management
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