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Telecom Operations Manager @NTT DATA, Inc.
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WORK HISTORY
Telecom Operations Manager @NTT DATA, Inc.
Working in the Telco Carrier Team, Operations, and Relationship at the Cloud Communications Division of NTT. Deployment of IP Telephony and Calling Plans for UCaaS platforms such as Microsoft Teams and Webex Teams. Responsible for Telecom Expense Management including invoice analysis and disputes, Voice Routing Management, Contract Management, and technical turn-up of new carriers.\\\\nKeen negotiator to improve pricing, quality, service offerings, and contracts with Telco carriers globally.\\\\nResponsible for Carriers invoice approval process of +$5M yearly\\\\nServe as an escalation point with carrier/vendor on any service issues and matters over SLA and billing.\\\\nResearching emerging technologies and how they can be integrated into the NTT ecosystem.\\\\nEscalation focal point for Support and Provisioning teams within the Telco Carriers\\\\nResponsible for least cost outbound traffic routing, Domestic and International LD routing.\\\\nResponsible for executive reports, and presentations regarding the vendors performance and quality.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Universidade de São Paulo
Master of Business Administration - MBA, Operations Management
Universidade Anhembi Morumbi
Bachelor of Engineering - BE, Telecommunications Engineering
ABOUT RAFAEL RAMOS
Responsible for creating, building, and maintaining ongoing relationships globally with…
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